Here you can find answers to some of the most commonly asked questions. If you aren't able to find your answer here, please reach out to our Brand Specialist Team by clicking here!

Order questions

Where is my order?
Orders generally ship within 24 business hours (we're open Monday - Friday) however this can vary during holidays or high order volume periods. You can read an explanation of order statuses below:

Processing: Your order has been confirmed, and our team is working on packing/shipping your order
Completed: Your order has been packed/shipped and is either on its way to you or has already been delivered. Check your email for a shipping confirmation and your tracking number.
On Hold: Order is on hold either due to an out of stock item or another order related issue. We will contact you shortly after receiving this order status.

My package shows delivered but I did not receive it, what do I do?
If your tracking number shows that your package was delivered but you did not receive it, please reach out to our Brand Specialist Team and we'll assist you.

How can I make a return?
We accept returns of unworn/unwashed apparel and accessories with tags still attached and in original packaging within 30 days of purchase. Please visit our returns page for more information and instructions.

Can I make an exchange?
Currently we don't offer exchanges. Instead, you can send back your items for a refund and you're free to place a new order for the exchange items whenever you'd like.

What do I do if I received a defective item?
If you've received a defective item or have an item that you believe to have worn our prematurely, please contact our Brand Specialist Team. You can find our contact us page here. Or feel free to send us a live chat during business hours.

Will I have to pay taxes/duties on my order?
Our products ship out of our USA warehouse (for shipping addresses within the USA) or our Swedish warehouse (for all other shipping destinations). It is a possibility that you will be responsible for taxes and/or customs duties upon receiving (or to receive) your package, read more here. If you'd like to calculate these fees, please search for and/or contact your local authorities.

Product Questions

Which size should I choose?
Most of our products will have a link to a size chart within the product page and some products will have additional sizing info within the product description. If you're still unsure about which size to order, please contact us or send us a live chat during business hours.

Do you offer and sort of warranty on your products?
We always want to make sure you're satisfied with your purchase and if our products aren't living up to your expectations, reach out to us and let us know!

I'm a new customer, which products should I try first?
While we love our entire assortment, if it's your first purchase with us then we'd love to make some recommendations. If you're looking for apparel - be sure to checkout our tees and pants.

Customer Service

How do I get in contact with customer service?
Our Brand Specialist Team is glad to help you through email support or live chat during business hours.

What can the Brand Specialists help me with?
Brand Specialists can help you with any order or product questions you may have. Our Brand Specialists are experts in the industry and know our gear like the back of their hand.

Connecting with GASP

How do I become a GASP ambassador?
You can apply for our ambassador team by clicking HERE. Submit your info and we'll get back to you ASAP.

What are your social media links?
We'd love to connect with you on social media. Click the links below to find our social media pages:
GASP Instagram
GASP Facebook

How do I access your private community Facebook group?
Anyone is welcome to join our community. Click HERE and join!